Salesforce rolls out new Slackbot AI agent as it battles Microsoft and Google in workplace AI

What we drew from this source

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• We're still in the single agent world, and FY26 will be the year where we start to see more coordination between agents

  80% confidence

• Salesforce does not train any models on customer data because models don't have security controls to prevent unauthorized access

  80% confidence

• Salesforce employees report saving between two and 20 hours per week using new Slackbot

  80% confidence

• Rolling out Slackbot was practically one of the easiest enterprise technology implementations in over two decades

  80% confidence

• We're saturating what we can do with purely conversational UIs, and agents will start building interfaces that best suit user intent

  80% confidence

• Internal satisfaction rates for new Slackbot reached 96%, the highest for any AI feature Slack has shipped

  80% confidence

• Slackbot isn't just another copilot or AI assistant. It's the front door to the agentic enterprise, powered by Salesforce.

  80% confidence

• Most of the net-new apps being deployed to Slack are agents, proving the promise of humans and agents coexisting

  80% confidence

• Slackbot is an absolute 'chaos tamer' for the team, saving about 30 minutes daily by eliminating context switching

  80% confidence

• Salesforce's API pricing changes could force enterprises to use Salesforce Data Cloud instead of Fivetran to replicate data to Snowflake

  80% confidence

• LLMs applied to unstructured information are incredible, and Slack conversations contain tremendous value that humans can't extract but LLMs can

  80% confidence

• 73% of internal Slackbot adoption was driven by social sharing rather than top-down mandates

  80% confidence

• New Slackbot is the fastest adopted product in Salesforce history

  80% confidence

• Slackbot is included at no additional cost for customers on Business+ and Enterprise+ plans

  80% confidence

• Anthropic was the only provider that could give us a compliant LLM when Slack began building the new system due to FedRAMP Moderate certification requirements

  80% confidence

• Can't imagine working for another company without access to these types of AI tools; this is just how I work now

  80% confidence

• Two-thirds of Salesforce employees have tried the new Slackbot, with 80% of those users continuing to use it regularly

  80% confidence

• The old Slackbot was like a tricycle, and the new Slackbot is like a Porsche

  80% confidence

• LLMs are commodities that are democratized, like CPUs

  80% confidence

• Salesforce will support additional LLM providers this year, including Google Gemini and possibly OpenAI

  80% confidence

• Every corporation is going to have an employee super agent, and Slackbot is going to be that

  80% confidence

• Security team signed off on Slackbot rather quickly because it only accesses information each user already has permission to view

  80% confidence

Data points we hold from this source